Terms of Service

1. Acceptance

By creating an account or using the Service, you (“Customer”) agree to be bound by these Terms and Conditions.

2. Service Description

We provide an AI-voice receptionist Service that answers incoming calls, engages with callers using a knowledge base provided or configured by you, books appointments or redirects calls, and may record or log calls.

3. Payment & Billing

We offer multiple subscription plans: either a strictly usage-based plan (charged by the minute), or monthly plans with fixed base fee + overage charges.
Billing is handled via Stripe. By signing up, you authorize Loomora Systems to automatically charge your payment method for subscription fees and any overage charges incurred.
You may cancel your subscription at any time. This cancellation will stop your subscription from automatically renewing. Your cancellation will take effect at the end of your current billing cycle (e.g., at the end of the month for a monthly plan, or at the end of the year for an annual plan). You will continue to have access to the Service for the remainder of the term you have already paid for.
All payments are non-refundable upon processing. No refunds or credits will be provided for partial subscription periods, unused time, or due to general customer dissatisfaction or a change in business requirements. We will only issue a refund if the Service fails to work due to a verifiable error on our part and the issue is irremediable.

4. Data Ownership & Use

You retain ownership of all data you upload or configure (knowledge base, call recordings, transcripts, etc.).
We may process your data only as necessary to provide the Service (AI voice processing, call routing, storage).
On termination, we will provide you an opportunity to export your data. After a defined retention period (see Privacy Policy), we will permanently delete or anonymize it.

5. Disclaimer / No Warranty

The Service is provided “as-is” without warranties. We do not guarantee continuous uptime, error-free operation, or any SLA. Because the Service depends in part on third-party providers, we cannot guarantee that all features will always function.

6. Limitation of Liability

To the fullest extent permitted by applicable law, our liability is limited to the amount you paid us in the previous 12 months.

7. Indemnity

You agree to indemnify and hold us harmless against claims arising from your use of the Service, misuse, illegal or inappropriate content, or breach of these Terms.

8. Termination

Termination by You: You may terminate these Terms at any time by cancelling your subscription and ceasing use of the Service. Your cancellation is subject to the policies outlined in Section 3.
Termination by Us: We may suspend or terminate your account and access to the Service if you fail to pay, violate these Terms, or use the Service in a manner that causes legal or technical harm to us or other users.
Effect of Termination: Upon termination by either party, we will provide you an opportunity to export your data as described in Section 4. After the retention period, your data will be permanently deleted.

9. Governing Law

These Terms are governed by the laws of Ontario, Canada.

10. Changes to Terms

We reserve the right to update these Terms. We will notify customers via email or account portal; continued use after notification constitutes acceptance.